Welcome In today’s competitive business landscape, understanding and optimising the customer journey is more critical than ever. Customers are not just looking for products or services; they seek meaningful, seamless and personalised experiences. Why Customer Journey Matters In this digital age, customers interact with businesses through multiple touchpoints – websites, social media, emails, phone calls and in–person interaction. Each touchpoint presents an opportunity to create a positive impact or unfortunately, a potential pitfall. A well–mapped customer journey helps us understand these interactions comprehensively allowing us to optimise and enhance every step of the way
Overview
- Category: Customer Service
- Training Method: Instructor-led Training
- HRDCorp Claimable: Yes
- Target Audience: Entreprenuer, SME, GLC, Hotels, Shopping Malls, Marketing & Branding Dept, Customer Service, Digital Marketers, FMCG, Banks, MNC,
- Past or Up-coming Training: Past Training
